Cloud b - FAQ

Product Questions:

How does the LullaBag™ help babies sleep better?

With traditional blankets or comforters, babies can kick off their covers, get cold and wake up crying. The LullaBag snaps over the shoulder and zips up the side to keep baby warm, covered and sleeping through the night. Parents throughout Europe have used baby sleeping bags for years for this very purpose.

At what age should my baby begin to use a LullaBag™?

The small LullaBag is designed for babies to start using at one month. For newborns, use the LullaWrap-a unique, flannel swaddling blanket that keeps newborn babies secure, warm and safe. For a complete sleep solution for your baby, the LullaBag Sleep System™ includes the LullaWrap™ (newborns), small LullaBag™ (1-6 months) and large LullaBag™ (6-18 months). All-around zipper design lullabags are designed for small (1-6 months) and large (6-18 months).

How do I get a picture of my baby featured on your Web site?

Just send us an email with a picture of your baby in a LullaBag or other Cloud b product. We love to see your pictures, and we'll add it to our Cloud b photo gallery. Simply send us an email with your consent to use the photo (with the picture attached) to sales@cloudb.co.uk.

How does the LullaBag help reduce risk factors associated with SIDS?

While experts still do not know what causes SIDS, there are specific recommendations from the Consumer Product Safety Commission to reduce risk factors associated with SIDS. Experts advise parents to not use pillows or loose covers in the crib, to lay the baby on a single, tightly-fitted sheet, and to always place babies to sleep on their backs. Experts from Holland also recommend the use of a baby sleeping bag, like the LullaBag, to ensure that covers cannot rise up around the baby's face and mouth.

What should my baby wear when sleeping in the LullaBag?

This will depend on the temperature in the baby's bedroom. Since the LullaBag is lightly quilted for warmth, do not overdress your baby-the LullaBag will help baby stay warm. A onesie or lightweight sleeper should be adequate. Put the baby in the LullaBag and then feel her stomach-if she's too warm, use slightly lighter clothing.

When should my baby move up from the small to the large LullaBag?

The large LullaBag is designed for babies 6-18 months old, but this will depend on the size of your baby. Some use the small LullaBag until 6 months. Just make sure that baby is able to move her legs freely in the LullaBag. When she starts to run out of room in the bottom of the bag, move to the large LullaBag.

How does Cloud b Help Children Sleep?

Cloud b works with an Advisory Board of paediatricians, therapists, and parents to develop and refine products that help babies sleep better. The Advisory Board meets regularly to discuss product improvements, customer feedback, and ideas for new products that will help babies (and parents!) get a better night's sleep.

How do I provide suggestions on current products, or ideas for new products?

We depend on you, our customers, and our advisory board to help us make Cloud b sleep products even better. If you have a suggestion for improvement or a new idea, please contact us at sales@cloudb.co.uk - we would love to hear from you and will discuss your input at our next Advisory Board meeting.

How do I find a retail store in my area that offers Cloud b products?

How should I wash and care for my LullaBag?

The LullaBag and all other Cloud b products are machine washable. Wash the product in cold water and then line dry or tumble dry low.

How many LullaBags should I buy?

Parents we've talked to recommend at least one extra LullaBag for when "mistakes" happen in the middle of the night. If one LullaBag is dirty, it's a good idea to have a backup.

Why doesn't the LullaBag have sleeves? Won't my baby get cold?

To avoid overheating, experts recommend that the LullaBag not have sleeves. Even with traditional blankets, babies arms are usually outside the covers. The open armholes provide ventilation to keep your baby comfortable while she sleeps.

What other bedding should I use with my LullaBag?

All you need is a fitted sheet over the mattress. The LullaBag lays directly on top of the fitted sheet. If baby is not quite warm enough, simply use slightly warmer sleepwear. Do not use a blanket or quilt in the crib with the LullaBag.

Ordering FAQ:

How much are the shipping charges?

Shipping charges are based on the weight of the product ordered and the distance of the shipment. We have worked with a number of shipping companies to get the lowest possible shipping rates.

When will I receive my order?

Orders will be shipped to you within 7-10 days of your order. All orders received after 12 noon, PST will be processed the next business day. Orders placed on weekends and holidays will be processed on the next business day.

Do you offer a volume discount?

For case quantity discounts, contact us at sales@cloudb.co.uk.

Do you ship internationally?
Yes, we can ship internationally to certain countries. Please email us for a custom quote at sales@cloudb.co.uk

How can I contact Cloud b if I have questions?

For questions about your order, please contact us at sales@cloudb.co.uk. For general inquiries, contact us at sales@cloudb.co.uk.